Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology at TechSolutions Detroit! We're seeking passionate individuals eager to grow in a collaborative environment while delivering exceptional IT services to our clients. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems and processes while making a tangible impact on business success. Our comprehensive training program ensures you'll develop industry-relevant skills in networking, security, and cloud technologies. If you're a problem-solver with a drive to excel in the Detroit tech scene, this is your opportunity to launch a rewarding IT career with a company that invests in its people.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues across 150+ workstations
- Deploy and configure Windows 10/11 OS and Microsoft 365 applications
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes and create knowledge base articles for team reference
- Collaborate with senior engineers on security audits and compliance initiatives
- Assist with cloud service management (Azure/O365) and basic virtualization
- Deliver user training on new systems and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic understanding of TCP/IP networking and Active Directory
- Experience with Windows OS troubleshooting and deployment
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in cross-functional teams
- Valid driver's license for occasional client site visits