Job Description
Join our innovative team at TechNash Solutions and kickstart your IT career in Nashville's thriving tech scene! We're seeking motivated Entry Level IT Support Specialists to deliver exceptional technical assistance to our clients. As a growing tech hub, Nashville offers unparalleled opportunities for career growth and professional development. You'll gain hands-on experience with cutting-edge technologies while working alongside industry experts in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and proactively address potential issues
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and network fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Valid Tennessee driver's license and reliable transportation