Job Description
Join our dynamic IT team at TechCorp Innovations and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing Denver-based workforce. This role offers hands-on experience with cutting-edge systems while working alongside industry mentors who will accelerate your professional growth. You'll gain exposure to enterprise-level infrastructure, cybersecurity protocols, and digital transformation initiatives in a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 150+ employees
- Diagnose and resolve hardware/software issues including Windows/macOS, network connectivity, and peripheral devices
- Deploy and configure workstations, laptops, and mobile devices using standardized imaging tools
- Document all support tickets using ServiceNow with detailed resolution steps and preventative measures
- Assist with cybersecurity initiatives including patch management, password resets, and security awareness training
- Collaborate with senior engineers on infrastructure projects including cloud migrations and network upgrades
- Maintain accurate asset inventory using CMDB systems and lifecycle management protocols
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and operating systems
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent communication skills with ability to explain technical concepts to non-technical users
- CompTIA A+ or Network+ certification preferred (willing to train)
- Valid Colorado driver's license for occasional off-site support