Job Description
Join our dynamic IT team at TechSolutions Indy and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology. Our collaborative environment offers mentorship from seasoned professionals and clear pathways for career advancement. If you're passionate about solving technical challenges and helping others succeed, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with cybersecurity protocols including data backups and access management
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and infrastructure projects
- Monitor system performance and proactively address potential issues
- Train end-users on new technology implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking principles
- Familiarity with Microsoft Office 365 and cloud platforms (Azure preferred)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification or similar (preferred but not required)
- Ability to lift 30 lbs and work in various office environments
- Valid Indiana driver's license for occasional client site visits