Job Description
Join TechNova Solutions' dynamic IT team and launch your career in San Francisco' thriving tech hub! We're seeking passionate entry-level professionals to deliver exceptional technical support and drive innovation for our Fortune 500 clients. Enjoy mentorship from industry veterans, cutting-edge training programs, and a collaborative environment where your ideas matter.
Why TechNova?
- Industry-leading benefits package including 401(k) matching
- Tuition reimbursement for IT certifications
- Flexible hybrid work schedule
- Annual tech stipend for equipment upgrades
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure Windows/macOS workstations, peripherals, and network devices
- Monitor and maintain system health using SolarWinds and ServiceNow
- Document technical procedures and knowledge base articles
- Collaborate with security team on vulnerability patching
- Support cloud infrastructure (AWS/Azure) deployments
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associates degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years help desk/internship experience preferred
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Basic understanding of TCP/IP networking and Active Directory
- Strong customer service skills with problem-solving aptitude
- Ability to lift 30 lbs for equipment installations
- Valid CA driver's license for occasional site visits