Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Columbus's thriving tech scene! We're seeking passionate tech enthusiasts ready to grow with us while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and opportunities to specialize in cybersecurity or cloud infrastructure. Our modern downtown office features collaborative workspaces, free parking, and a culture that celebrates innovation and continuous learning. Apply today to become part of Ohio's fastest-growing IT team!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across hardware, software, and network systems
- Deploy and configure Windows/macOS workstations, mobile devices, and peripheral equipment
- Monitor ticket queues via ServiceNow, prioritize incidents, and maintain SLA compliance
- Document SOPs, knowledge base articles, and troubleshooting guides
- Collaborate with security team on endpoint protection and vulnerability patching
- Support cloud infrastructure including Azure AD and Microsoft 365 migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Proficiency with Windows 10/11, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written communication for documentation and client interactions
- Valid driver's license for occasional off-site support visits