Job Description
Launch your IT career with TechSolutions Inc., a leading Jacksonville-based tech innovator! We're seeking passionate entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Our comprehensive training program includes industry certifications and mentorship from senior engineers. Enjoy competitive benefits, flexible work options, and a collaborative culture that values growth and innovation. Join us in shaping Jacksonville's digital future!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network monitoring, troubleshooting, and basic security protocols
- Create and maintain documentation for IT procedures and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical problems
- Participate in system upgrades, migrations, and IT projects
- Support user access management and account administration
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset and ability to work in a fast-paced environment
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site client visits