Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our Dallas-based clients. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. If you're ready to solve complex problems and deliver exceptional service, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Monitor system performance and troubleshoot technical problems
- Create and maintain documentation for IT processes and procedures
- Collaborate with team members to resolve escalated technical issues
- Assist in cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments