Job Description
Join our dynamic IT team and kickstart your career in technology! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in San Antonio. This is a fantastic opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry experts. We offer comprehensive training, career advancement pathways, and a collaborative work environment that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation
- Passion for technology and eagerness to learn new skills