Job Description
Launch your IT career with TechSolutions Inc., a leading Chicago-based technology firm! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to our clients. You'll gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers with foundational tech skills!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs and work in server environments