Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Milwaukee! Perfect for recent graduates eager to launch their careers in technology. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Grow your skills in a collaborative environment while supporting cutting-edge solutions for our clients.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and maintain accurate service records
- Assist with network administration tasks and security protocols
- Collaborate with senior IT staff on system upgrades and projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and attention to detail
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required