Job Description
Join our dynamic team at TechWave Solutions Inc. and kickstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in sunny San Diego. This is your gateway to hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document support tickets and solutions in IT service management systems
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with network infrastructure monitoring and basic maintenance tasks
- Conduct user training on new software and system updates
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred (not required)