Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Mesa! This urgent opening is perfect for recent graduates or career-changers looking to launch their tech journey. We offer comprehensive training, mentorship, and growth opportunities in a collaborative environment. Why choose us? Competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology. Help us deliver exceptional IT solutions while building your professional foundation.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers to resolve complex technical problems
- Assist with cybersecurity best practices and data protection protocols
- Conduct user training on new software and system updates
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Basic knowledge of Windows/macOS, networking, and cloud services
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly and adapt to changing environments
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification a plus
- Must pass background check and pre-employment drug screen