Job Description
Transform your career with our paid training program! TechGrow Academy is seeking motivated individuals in Charlotte, NC to join our IT Support Specialist team. No prior experience is required – we provide comprehensive hands-on training to launch your tech career. Learn industry-standard systems, network administration, and customer service skills while earning competitive pay. Our modern workplace fosters growth, collaboration, and innovation. Join us to build a future in technology with full benefits and advancement opportunities.
Responsibilities
- Install, configure, and troubleshoot hardware and software systems
- Provide technical support to internal staff via phone, email, and in-person
- Document IT processes and maintain system documentation
- Collaborate with senior technicians on complex technical issues
- Participate in ongoing training to enhance technical skills
- Assist with network security protocols and best practices
Qualifications
- No prior IT experience required – training provided!
- High school diploma or equivalent (GED)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn and adapt to new technologies