Job Description
We are looking for ambitious, tech-savvy individuals to join our elite Entry Level IT Support team in the heart of Indianapolis. At CloudBridge, we don't just fix computers; we build careers. This is a fantastic opportunity for recent graduates or career changers to launch a high-growth career in Information Technology with hands-on mentorship from industry experts.
Why Join Us?
As a member of our team, you will gain exposure to enterprise-level infrastructure, cloud technologies, and cybersecurity protocols. You will work in a fast-paced, collaborative environment where your contributions matter immediately. We offer a comprehensive benefits package, including health insurance, a 401(k) match, and continuous professional development training.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues to internal employees.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Monitor network performance and respond to alerts to ensure 99.9% system uptime.
- Document technical issues and resolutions in our ticketing system to maintain a knowledge base.
- Collaborate with senior engineers to identify system bottlenecks and implement solutions.
- Maintain inventory of IT assets and perform regular system updates and patch management.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Familiarity with Microsoft Office Suite and basic computer operations is essential.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Willingness to obtain industry certifications (CompTIA A+, Network+) within the first year of employment.
- A valid driver’s license and access to reliable transportation for occasional site visits.