Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm serving the Dallas-Fort Worth metroplex. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Arlington, TX. As a key member of our IT department, you'll provide critical technical support to our growing client base while receiving mentorship from seasoned professionals. This role offers structured training programs, career advancement opportunities, and a collaborative environment perfect for recent graduates or career changers.
Our comprehensive benefits package includes health insurance, 401(k) matching, paid time off, and professional development stipends. Join us in delivering innovative IT solutions while building a rewarding career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide desktop and network support to 50+ end-users across multiple office locations
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft Office suite
- Manage helpdesk tickets using ServiceNow platform with SLA adherence
- Document IT procedures and create knowledge base articles for team reference
- Assist with cybersecurity protocols including password resets and security awareness training
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Texas driver's license for occasional off-site support
- 1+ years of customer service or technical support experience preferred