Job Description
Join InnovateTech Solutions, a growing tech leader in Wichita's innovation corridor, as an Entry Level IT Support Specialist. This is your launchpad into a rewarding IT career where you'll directly impact our 200+ employees' daily productivity. We provide comprehensive training, mentorship from senior engineers, and a clear path toward certifications like CompTIA A+ and Microsoft Azure Fundamentals. Our collaborative culture values curiosity and continuous learning, offering competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via helpdesk tickets and in-person assistance
- Deploy and configure Windows 10/11 workstations, peripherals, and cloud applications (Microsoft 365)
- Manage user account administration in Active Directory and Azure AD
- Document IT procedures, solutions, and asset inventory in ServiceNow knowledge base
- Assist with network infrastructure monitoring using tools like SolarWinds
- Collaborate with cybersecurity team on patch management and vulnerability remediation
- Participate in IT projects involving system upgrades and automation initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and common productivity software
- Strong troubleshooting methodology and customer service mindset
- Ability to lift 30 lbs and work with various hardware components
- CompTIA A+ or similar certification preferred (training provided)
- Valid driver's license for occasional off-site equipment retrieval
- Passion for technology and eagerness to learn enterprise systems