Job Description
Join our dynamic IT team in Minneapolis and launch your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is a unique opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, fast-paced environment.
We offer comprehensive training programs, career development pathways, and a culture that values innovation and continuous learning. If you're passionate about technology and eager to build a foundation in IT support, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Troubleshoot system problems using diagnostic tools and methodologies
- Document technical issues and resolutions in service management systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Certifications (CompTIA A+, Network+) are a plus
- Ability to lift 30 lbs and work in varied office environments