Job Description
Launch your IT career with TechSolutions Inc., Raleigh's leading innovator in enterprise technology solutions. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our clients. This role offers hands-on experience in a fast-paced environment with structured growth opportunities. Our collaborative culture values continuous learning, and we provide comprehensive training programs to accelerate your professional development.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior engineers on complex system issues
- Conduct periodic system health checks and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Customer service mindset with excellent communication skills
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Ability to troubleshoot hardware and software issues independently
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional on-site visits