Job Description
Are you ready to launch a rewarding career in Information Technology? TechHorizon Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Virginia Beach. We are dedicated to fostering talent and providing a collaborative environment where fresh talent can thrive. If you have a passion for technology and a desire to learn, we want to hear from you.
As an entry-level team member, you will play a crucial role in ensuring our clients' technology infrastructure runs smoothly. You will work alongside experienced engineers who are passionate about mentoring junior staff. This is an excellent opportunity to gain hands-on experience in a dynamic industry.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person for hardware and software issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Troubleshoot and resolve network connectivity issues and printer malfunctions efficiently.
- Manage user accounts, permissions, and access controls within the Active Directory environment.
- Document all technical issues, resolutions, and procedures in the IT service management system.
- Collaborate with senior IT staff to identify system vulnerabilities and implement security patches.
- Participate in scheduled system maintenance and hardware upgrades.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer hardware components.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Eagerness to learn new technologies and obtain industry certifications (e.g., CompTIA A+).
- Valid driver’s license and willingness to travel to client sites within the Hampton Roads area.