Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Portland's thriving tech scene. You'll provide critical technical support to our 200+ employees while gaining hands-on experience with cutting-edge infrastructure. Our collaborative culture offers mentorship, certification reimbursement, and clear growth paths into cybersecurity or systems administration.
Why TechNova? We pride ourselves on fostering talent from within – 75% of our IT leadership started in entry-level roles. Enjoy hybrid work options, competitive benefits, and the chance to solve real-world challenges at a company recognized as Portland's 'Best Place to Work' three years running.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets using ServiceNow with 95% resolution SLA
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document IT processes and maintain knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Support AV equipment for 15 conference rooms across 3 floors
- Collaborate with security team on vulnerability remediation tasks
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP networking concepts
- Excellent written and verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Experience with ticketing systems (ServiceNow preferred)
- Valid driver's license for occasional equipment pickups