Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a growing IT services firm committed to empowering businesses in El Paso with cutting-edge solutions. This role offers hands-on experience in network administration, system troubleshooting, and client support within a collaborative, mentor-driven environment. Perfect for recent graduates or career changers eager to build foundational IT skills while making a tangible impact.
Our team values innovation, continuous learning, and community engagement. You'll work alongside certified professionals to implement hardware/software solutions, maintain network security, and deliver exceptional customer service. We provide comprehensive training programs and career advancement pathways for motivated individuals.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Diagnose and resolve technical issues via remote and on-site support
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on technology best practices and new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with hardware components (PCs, printers, servers) and troubleshooting methodologies
- Customer service mindset with strong verbal/written communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Texas driver's license (required for occasional client site visits)