Job Description
Join our dynamic IT team in the heart of Washington DC and launch your career in technology! We're seeking passionate entry-level professionals to provide critical technical support across federal agencies. This hybrid role offers unparalleled growth opportunities and exposure to cutting-edge infrastructure while serving the nation's capital.
Responsibilities
- Provide Tier 1-2 technical support for 500+ users across government systems
- Deploy and configure hardware/software including Windows/Linux environments
- Monitor network security protocols and troubleshoot connectivity issues
- Create detailed documentation for IT procedures and incident reports
- Collaborate with cybersecurity teams on vulnerability assessments
- Support cloud infrastructure migration projects (AWS/Azure)
- Manage helpdesk ticket systems with SLA adherence
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Security+ certification preferred
- Basic understanding of Active Directory and networking fundamentals
- Experience with Windows 10/11 and enterprise software suites
- Strong problem-solving skills with analytical mindset
- Ability to work in fast-paced government compliance environments
- Excellent written/verbal communication abilities
- Must be US citizen for federal clearance eligibility