Job Description
Join TechNexus Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech hub! We're seeking passionate tech enthusiasts eager to build foundational skills in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting our innovative team. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or DevOps.
Our Seattle headquarters features modern collaborative spaces, competitive benefits including equity options, and proximity to major tech campuses. Enjoy flexible work arrangements, professional development stipends, and a culture that values continuous learning and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via ticketing system and in-person assistance
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and security protocols
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associates degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server administration and Active Directory
- Strong troubleshooting methodology and customer service orientation
- Ability to lift 30lbs and work in server environments
- Valid Washington State driver's license (required for equipment transport)
- Passion for emerging technologies and eagerness to learn new platforms