Job Description
Join our innovative team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Columbus's thriving IT ecosystem. You'll gain hands-on experience with enterprise systems while supporting 500+ users in a collaborative, growth-oriented environment. Enjoy comprehensive training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure. Our modern downtown office offers flexible work options, professional development stipends, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via ticketing system and phone
- Deploy and configure workstations, laptops, and mobile devices using imaging tools
- Manage user accounts, permissions, and access controls in Active Directory and Office 365
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system health and perform preventive maintenance
- Train end-users on new technologies and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Customer service mindset with excellent communication skills
- CompTIA A+ or similar certification preferred
- Basic scripting knowledge (PowerShell/Bash) a plus
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional equipment pickups