Job Description
Join Fort Worth Tech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic IT services firm dedicated to empowering businesses in the Dallas-Fort Worth metroplex. As a cornerstone of our operations team, you'll gain hands-on experience with cutting-edge systems while supporting diverse client environments. Our collaborative culture prioritizes mentorship and professional growth, making this the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex problem resolution
- Support office IT infrastructure including printers and AV equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team