Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Silicon Valley! We're seeking motivated tech enthusiasts to provide exceptional technical assistance to our dynamic team. You'll work in a collaborative environment supporting enterprise systems while gaining hands-on experience with cutting-edge technologies. This role offers structured mentorship and clear growth paths into cybersecurity, cloud infrastructure, or DevOps. Our San Jose headquarters features modern amenities and a culture that values innovation and continuous learning.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain asset inventory databases
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training for new software implementations
- Monitor system performance and escalate complex issues
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT or related field OR equivalent certification
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with conflict resolution skills
- Working knowledge of Active Directory and Office 365
- Ability to troubleshoot hardware and software issues systematically
- Strong written and verbal communication abilities
- CompTIA A+ or similar certification preferred