Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology at one of San Diego's fastest-growing tech firms. We're seeking passionate individuals with a foundational understanding of IT systems to provide exceptional technical support to our diverse client base. This role offers hands-on experience with cutting-edge infrastructure, mentorship from industry veterans, and a clear path to career advancement in cybersecurity, network administration, or cloud computing.
Our collaborative environment fosters innovation and continuous learning, with opportunities for certifications and professional development. If you're a problem-solver with strong communication skills and a drive to excel in the IT field, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document all IT activities using ticketing systems (ServiceNow/Jira) and knowledge bases
- Collaborate with senior engineers on network security protocols and system updates
- Assist with onboarding new employees and decommissioning retired IT assets
- Participate in cross-departmental IT projects and process improvement initiatives
- Conduct regular system health checks and preventive maintenance routines
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred but not required)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written and verbal communication abilities
- Basic knowledge of cybersecurity best practices and data protection protocols
- Ability to prioritize tasks in a fast-paced environment
- Valid California driver's license (for occasional on-site visits)