Job Description
Join our dynamic team as an Entry Level IT Support Specialist in the heart of Philadelphia! TechSolutions Philly is a leading technology firm dedicated to innovative solutions for urban enterprises. We're seeking passionate newcomers to launch their careers in a collaborative environment with mentorship, growth opportunities, and competitive benefits. If you're ready to build a foundation in IT while making tangible impacts, this role is your gateway to success.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets with priority-based resolution
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create user training materials
- Collaborate with senior engineers on infrastructure projects
- Assist with cybersecurity best practices implementation
- Support office AV systems and meeting room technology
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk software (ServiceNow/Jira preferred)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification (in progress or recently earned)
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits