Job Description
Launch your IT career with TechFlow Solutions, a cutting-edge technology firm serving dynamic businesses across Los Angeles. We're seeking passionate entry-level professionals to join our growing IT support team. As an IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity best practices while working alongside industry experts. Our collaborative culture emphasizes continuous learning, mentorship, and career advancement opportunities. If you're tech-savvy, eager to grow, and thrive in fast-paced environments, this is your gateway to a rewarding IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, email, and productivity applications
- Assist with user account management, password resets, and access permissions
- Document technical issues and solutions using IT service management tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct routine hardware/software audits and preventative maintenance
- Support cybersecurity initiatives including patch management and threat monitoring
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, Zendesk preferred)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site support