Job Description
Launch your IT career in the heart of NYC with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to Fortune 500 clients. This role offers comprehensive training, mentorship from senior engineers, and a clear path to specialization in cybersecurity or cloud infrastructure. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology in our state-of-the-art Manhattan office.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Document all IT processes, incidents, and resolutions in ServiceNow
- Assist with cybersecurity protocols including vulnerability scanning and access management
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address technical bottlenecks
- Train end-users on new technology implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows/macOS, networking concepts, and cloud services
- Strong problem-solving skills with customer service orientation
- Ability to work independently and prioritize tasks in fast-paced environments
- Excellent written and verbal communication skills
- Valid driver's license for occasional equipment transport
- Authorization to work in the United States without sponsorship