Job Description
Join our innovative IT team as an Entry-Level Support Specialist and accelerate your career in technology! We're urgently seeking passionate tech enthusiasts to provide exceptional user support and maintain our digital infrastructure. At NexusTech Solutions, you'll gain hands-on experience with cutting-edge systems while working alongside industry mentors. This is your chance to build a solid foundation in IT operations and network management in a dynamic, growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Monitor network performance and security using monitoring tools
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Manage user access controls and account permissions
- Participate in system maintenance and upgrade projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server and Active Directory
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours during system outages
- Passion for technology and continuous learning