Job Description
Join our dynamic IT team at NexusTech Solutions and launch your tech career in the heart of Minneapolis! We're urgently seeking passionate entry-level IT professionals to support our growing client base. As a trusted technology partner, we offer comprehensive training, mentorship, and a collaborative environment where innovation thrives. If you're eager to learn, solve problems, and grow in the IT field, this is your opportunity to make an immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with user account management and security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in system upgrades and maintenance projects
- Deliver exceptional customer service to internal and external clients
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits