Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in sunny Miami! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your chance to launch your IT career with a company that invests in talent growth and innovation. Enjoy competitive benefits, mentorship opportunities, and a collaborative environment where your skills will make an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ workstations
- Deploy and configure Windows/macOS systems with enterprise software
- Manage Active Directory accounts and group policies
- Support network infrastructure including switches and Wi-Fi
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system health and proactively address security vulnerabilities
Qualifications
- Associate's degree in IT or CompTIA A+ certification (required)
- 6+ months of helpdesk internship or desktop support experience
- Proficiency with Windows 10/11 and Microsoft Office 365
- Basic understanding of TCP/IP networking concepts
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Florida driver's license (for occasional off-site support)
- Experience with Service Desk Plus or similar ticketing systems