Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Raleigh's thriving tech scene! We're urgently seeking passionate tech enthusiasts to join our dynamic team and deliver exceptional IT support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while contributing to meaningful projects that drive business success. Our collaborative environment offers mentorship, growth opportunities, and the chance to build a strong foundation in IT operations. If you're ready to turn your technical curiosity into a professional career, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts and permissions via Active Directory and cloud platforms
- Document IT procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Respond to service tickets via helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Conduct regular system audits and preventive maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of internship/volunteer IT support experience
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or Network+ certification (preferred, not required)
- Ability to lift 30 lbs and work in a server environment
- Valid driver's license with clean driving record