Job Description
Join our dynamic tech team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to provide critical technical support and drive innovation in Virginia Beach. This is your opportunity to launch your career in a fast-paced environment with mentorship from industry experts. Our team values collaboration, continuous learning, and cutting-edge solutions. If you're passionate about technology and eager to grow, apply today!
Responsibilities
- Provide desktop and technical support to employees across the organization
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and access permissions
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior IT staff on infrastructure projects
- Assist with network monitoring and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)