Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your career in technology! We're urgently seeking passionate individuals to provide exceptional technical support to our growing client base. At TechSolutions Inc., we invest in talent through structured training programs and mentorship. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Colorado Springs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical problems
- Assist with network monitoring, security updates, and system maintenance
- Deliver user training on new software and IT procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong customer service skills with patience and problem-solving aptitude
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation