Job Description
Launch your tech career with TechSolutions Cleveland! We're seeking motivated entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll provide essential technical assistance to our clients while receiving hands-on training in cutting-edge technologies. This full-time position offers growth opportunities, mentorship from industry experts, and a collaborative work environment in Cleveland's thriving tech hub.
Our ideal candidate is passionate about technology, eager to learn, and committed to delivering exceptional customer service. You'll gain valuable experience in network administration, system troubleshooting, and client support while building a strong foundation for long-term career advancement in IT.
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex infrastructure projects
- Conduct routine system audits and preventive maintenance
- Train end-users on new technologies and best practices
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Ohio driver's license required for occasional on-site visits