Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Austin, Texas! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll provide critical technical support to our growing team, ensuring seamless operations across all departments. This role offers comprehensive training, mentorship from senior engineers, and clear pathways for career advancement. Work with cutting-edge technology while making a tangible impact on our organization's digital infrastructure.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems, network connectivity issues, and peripheral malfunctions
- Install, configure, and maintain company systems including OS upgrades, security patches, and software installations
- Document all IT incidents, solutions, and asset inventory in our ticketing system
- Assist with onboarding new employees by setting up workstations and access permissions
- Collaborate with IT team on network security protocols and system optimization projects
- Train users on new technologies and best practices for digital workflows
Qualifications
- High school diploma or equivalent; Associate's degree in IT/Computer Science preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and professionalism
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification or equivalent experience (preferred but not required)