Job Description
Launch your tech career with our comprehensive paid training program! TechLaunch Academy is seeking motivated entry-level candidates for our IT Support Specialist role in Jacksonville. No prior experience required – we provide everything you need to succeed in the growing tech industry. Our 8-week paid training covers networking, cybersecurity fundamentals, and cloud computing, followed by guaranteed placement in a full-time position with our partner companies. Join our mission to bridge the talent gap while building your future in technology.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Monitor and maintain network infrastructure
- Document incident reports and resolution procedures
- Collaborate with cross-functional teams on system improvements
- Execute security protocols and data protection measures
- Deliver exceptional customer service to internal stakeholders
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Basic familiarity with computer systems and software
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening