Job Description
Launch your career tomorrow with TechNova Solutions! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Raleigh, NC. This is your opportunity to gain hands-on experience in a cutting-edge environment while making immediate impact. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry leaders. Start your journey today!
Why TechNova?
- Immediate start opportunities
- Industry-leading training programs
- Career advancement pathways
- Inclusive, collaborative culture
- Competitive salary & benefits
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Assist with network administration and security protocols
- Support office equipment setup and maintenance
- Collaborate with cross-functional teams on IT projects
- Conduct employee onboarding for new systems
Qualifications
- High school diploma or equivalent; Associate/Bachelor's preferred
- Basic knowledge of Windows/macOS/Linux environments
- Strong problem-solving and communication skills
- Customer service orientation with positive attitude
- Ability to work independently and in teams
- Willingness to learn new technologies
- Valid driver's license (for occasional off-site support)