Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! Coastal Tech Solutions is seeking motivated individuals passionate about providing exceptional technical support to our clients in Virginia Beach's thriving tech sector. This full-time position offers comprehensive training, mentorship from senior engineers, and a clear path for career advancement. You'll work in a collaborative environment where innovation and continuous learning are valued. We pride ourselves on fostering a culture of growth, offering competitive benefits, and opportunities to work with cutting-edge technologies. If you're eager to build a foundation in IT and contribute to meaningful projects, we encourage you to apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop computers, peripherals, and network devices
- Document technical issues and resolutions in ticketing systems with detailed accuracy
- Collaborate with cross-functional teams to resolve complex technical escalations
- Assist with network monitoring, security protocols, and system maintenance tasks
- Deliver user training on software applications and IT best practices
- Participate in IT asset management and inventory processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with ability to diagnose technical issues methodically
- Excellent written and verbal communication skills for client interactions
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional on-site client visits