Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Oklahoma City. As a cornerstone of our operations, you'll provide critical technical support to clients across diverse industries, ensuring seamless digital experiences. This role offers mentorship, growth opportunities, and hands-on experience with cutting-edge technologies. If you're a tech-savvy problem-solver ready to make an impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain accurate support logs
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and best practices
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 25 lbs and work in fast-paced environments