Job Description
Join Nashville's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting 500+ employees. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in Nashville's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and maintain documentation in ServiceNow
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience (internships welcome)
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365 and Active Directory
- Strong problem-solving and communication skills
- Ability to lift 25 lbs for equipment handling