Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of San Francisco's tech hub! We're seeking passionate tech enthusiasts to provide exceptional IT services to our innovative clients. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment.
At TechNova, we invest in talent through structured training programs and mentorship opportunities. Enjoy competitive benefits, flexible work arrangements, and the chance to grow within a rapidly expanding tech leader. Your journey to becoming an IT professional starts here!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers to resolve complex technical problems
- Assist with cybersecurity protocols and access management
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work in a fast-paced environment
- Valid driver's license for occasional client site visits