Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we foster innovation and professional growth in the heart of San Antonio's thriving tech hub. This full-time role offers hands-on experience with cutting-edge systems while supporting our diverse client base across healthcare, finance, and retail sectors. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your ideas matter. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktops, laptops, and mobile devices using imaging tools
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on system upgrades and security patches
- Assist with user account management in Active Directory and cloud platforms
- Participate in IT asset inventory management and lifecycle tracking
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits