Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in one of America's fastest-growing tech hubs! We're seeking passionate tech enthusiasts ready to build foundational skills in enterprise IT infrastructure. Our Phoenix-based team offers mentorship, cutting-edge projects, and clear pathways to advancement. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with Fortune 500 clients. If you're eager to solve technical challenges and grow professionally, this is your perfect starting point in IT.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Deploy and configure Windows/macOS workstations and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventative maintenance
- Train end-users on cybersecurity best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred
- Proficiency with ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 30 lbs for equipment maintenance