Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Houston's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our dynamic team. This role offers hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of Houston's Energy Corridor.
Responsibilities
- Provide Tier 1 technical support for desktop hardware, software, and network issues
- Install, configure, and maintain Windows operating systems and enterprise applications
- Assist with cybersecurity protocols including access management and threat monitoring
- Document IT processes, incidents, and resolutions in service management systems
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Train employees on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and Microsoft Office 365
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in server environments
- Valid Texas driver's license for occasional equipment transport