Job Description
Join our dynamic team as an Entry-Level IT Support Specialist at TechNova Solutions! We're urgently hiring passionate tech enthusiasts to provide critical IT infrastructure support in our Minneapolis headquarters. This is your gateway to a thriving career in technology with hands-on experience, mentorship from industry experts, and opportunities for rapid growth. If you're ready to solve complex challenges and become a vital part of our innovative environment, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Conduct system backups and disaster recovery drills
- Monitor network performance and security alerts
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance