Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist in Oakland, CA! We're urgently hiring passionate tech enthusiasts to join our dynamic team. This is your gateway to a thriving career in IT with comprehensive training and growth opportunities. Help us deliver exceptional technical support to our clients while building foundational skills in networking, security, and system administration.
Why TechNova? We offer competitive compensation, health benefits, flexible scheduling, and a collaborative environment where your ideas matter. Our Oakland office is easily accessible via BART, and we prioritize work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and maintain accurate service logs
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity best practices and data protection protocols
- Support cloud services (AWS/Azure) and basic server administration
- Train users on new technologies and software applications
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid California driver's license (occasional site visits required)
- Passion for technology and continuous learning